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Frequently Asked Questions - by Book Club Organisers
How do I become a Scholastic Book Club customer?
To join your school up to Book Club, simply follow the instructions in the 'register' tab at scholastic.com.au/register
Does Scholastic accept Credit Card payments?
Yes. Customers may pay using MasterCard and Visa. Minimum transaction is $1.00.
Will the system tell me when I have an order to put through?
Yes. When you log into the Book Club ordering platform as an Organiser, take note of the notifications in the top right-hand corner. When there are new LOOP orders, a flashing tick will alert you. Once the agreed-upon deadline for your school is reached, follow the prompt for 'process orders online', then 'close LOOP'.
Do I get a notification that my delivery is on its way?
Yes, once orders are dispatched from our warehouse the Book Club Organiser will receive an email from our delivery partner with consignment numbers. The delivery partner will send regular email and text updates regarding the estimated delivery time and date.
What resources are available to help me promote Book Club?
Scholastic create regular promotional resources, such as social media tiles, for Book Club Organisers to use and share. Find and download from here.
What do I do if there's a problem with my order or something I don't understand?
Please contact Customer Service on 1800 021 233.
Are all books appropriate for primary school children?
Yes, our catalogue contains age-curated books sectioned appropriately for each age group. At the very back of the catalogue, there are teens reads for children 10+, but they are clearly marked as 'teen reads', and we pixelate covers that aren't appropriate for a younger audience.
How is Scholastic implementing green practices?
Our Book Club catalogues can be recycled. To make this possible, we print our catalogues in Australia by PEFC and FSC approved printers. The ink used in printing contains renewable content, such as soy and vegetable oils. The paper in our catalogues is 100% PEFC certified and sourced from plantation forests only. We only use 100% recycled material for packaging, such as air pillows and cardboard. We go out of our way to ensure we keep all single-use plastics to a minimum. We use EcoPure bags wherever possible for packaging. Scholastic believe that minimising our environmental impact is our responsibility, which drives us to continually investigate ways to reduce our carbon footprint.
Can Book Club run without paper catalogues?
Experience has shown us that having a physical catalogue that children can read through is the best way to make purchases a child's choice. Moving the catalogues to a digital space loses the child's interest and puts the choice into the parents' hands. A child's likelihood to engage in reading is highly dependent on whether or not they have chose the reading materials themselves. We understand the environmental impact of having paper catalogues, that's why we've made our catalogues recyclable.
How long do I keep an Issue open for?
When you log into your account and select ORDER, a screen will pop up showing the currently open Issues. There is a KEY DATE - we recommend that you submit all your orders on or before that date so that Issues don't overlap as the second Issue of each term is on a tight deadline for delivering books by the end of term. However, it is completely up to the school to determine open and closing dates that work for them.
Where can I find Scholastic's final closing date (key date)?
The Key Date can be found printed on the Book Club News flyer, included in catalogue delivery, and the Book Club Platform. Only the Book Club Organisers can see this date.
What if a parcel is missing from my delivery?
Occasionally, not all cartons are delivered at the same time. If you are short one or more cartons, please wait a further 2-3 days for the remaining carton/s to arrive. If not received after that, please contact Customer Service on 1800 021 233.
What if an ordered book becomes unavailable?
If replenishment stock is scheduled to reach Scholastic soon, the item will be placed on backorder and sent out as soon as possible. You will be informed of such as situation on the Tax Invoice. If we are unable to supply a title, a credit voucher is sent in lieu of the product.
What are credit vouchers?
Credit vouchers are given in the form of physical or digital vouchers with codes for inputting when:
- an item is out-of-stock, or an item is missing from a package
- a customer is not satisfied with a product
- an item is returned for credit
How will our school be rewarded?
Whenever you or your school purchases through Book Club, 15% of your total order spend will be given back to the school in the form of Scholastic Rewards. For example, for every $10.00 spent on Book Club orders through the school, your school receives $0.50 in Rewards. These Rewards quickly add up and can be spent on books and educational items, building up classroom library resources that benefit the entire school community.
Why does Scholastic sell products other than books?
We know that reading doesn't come easily to all children, and this can make reading books intimidating. By including other forms of reading in our catalogue, such as activities requiring instructions manuals, we believe these can act as a gateway to leisurely reading. We also include journals and stationary items, as writing is an essential skill that enhances literacy.